Privacy Policy

Last updated: August 12, 2026

Information you provide

When you contact MissedMe or complete a fit check, we may collect your name, business name, website, industry, email address, phone number, selected service, and information about your business workflows. If you become a client, we may also collect the legal business name, EIN, Google review link, approved message wording, eligible customer contact information, documents, meeting recordings or transcripts, process examples, and access to business systems that are necessary for the service you selected. We do not ask for an EIN or customer list when the selected service does not need it.

How we use information

We use the information to evaluate your request, communicate with you, deliver the services you purchase, process payments, improve our work, maintain security, and comply with legal obligations. We do not sell personal information.

AI-assisted analysis and service providers

Some engagements may use third-party AI, transcription, communications, hosting, automation, and payment providers. We limit information shared with those providers to what is reasonably necessary for the agreed service. Before sensitive client materials are used with an AI or transcription provider, the engagement scope should identify the approved tools and data boundaries.

Payments

Payments are processed by Stripe-hosted checkout. MissedMe does not receive or store your full card number. Stripe processes payment information under its own privacy policy.

Phone calls and recordings

Calls to MissedMe may be routed through a communications provider. We do not record or transcribe a client call without notice or authorization appropriate to the circumstances. When a project requires recordings or transcripts, retention and deletion expectations should be documented in the engagement.

Mobile numbers and text messages

If you separately opt in to text messages, MissedMe may text you with information you requested about MissedMe services, a secure checkout link you requested, or a customer-care response. Message frequency varies and is normally no more than three messages per requested interaction. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchase. We may share mobile information with vendors that help us deliver requested communications, but only to provide those services. See our SMS Consent Process for the exact website and verbal opt-in methods.

Customer lists and review services

If you provide customer contact information for a review-request service, you represent that the people on the list are real customers who gave the business permission to contact them through the included channel for the approved purpose. The list must not include purchased, scraped, unrelated, opted-out, or STOP contacts. We use that information only to prepare and perform the agreed service. We do not sell it, use it for another client's work, or use it for MissedMe's unrelated marketing.

Secure client setup

New-client setup uses a private, expiring invitation. The original customer CSV is read and checked in your browser, converted into the contact fields needed for setup, and cleared from the file input. The original file is not uploaded or retained by the setup service. Sensitive fields, including EINs and normalized customer contact fields, are encrypted before they are stored. We use an EIN only when it is needed to prepare or complete carrier, communications-provider, or account registration for the selected service.

Retention and security

Temporary onboarding records are deleted after they are transferred into the client's working account and checked. The temporary setup service also deletes abandoned drafts 30 days after their last activity and submitted records 30 days after submission. Short-lived invitation and session records expire sooner. Payment records, security audit records that do not contain the submitted form data, and records required by law may be kept longer in the appropriate business system. No system is completely secure, but we use encryption, private access controls, and limited retention to reduce exposure.

Your choices

You may request access, correction, or deletion of information by contacting us. Some records may need to be retained for payments, disputes, security, or legal compliance.

Contact

Email john@missedme.ai or call (623) 462-0164.