Refund Policy

Last updated: July 31, 2026

Free 15-minute assessment

The initial 15-minute assessment is free. It is a short conversation to understand the problem and identify a sensible first step. It does not include a completed implementation, custom software, or a full written audit.

Paid work

Before paid work begins, MissedMe will provide a checkout page, written order, proposal, or statement of work that identifies the service, deliverables, price, billing terms, expected timing, and any limits that apply.

Cancellations

You may request cancellation before work begins. Once work has begun, fees are generally nonrefundable except when the written order says otherwise or a refund is required by law.

Recurring services may be canceled under the billing and cancellation terms shown before purchase. Cancellation does not create a refund for work already completed, usage already incurred, or a billing period already in progress unless the written order says otherwise.

Results and third-party services

Unless a written order includes a specific guarantee, fees are not refundable because a customer, platform, carrier, search engine, or other third party made a decision outside MissedMe's control. We do not guarantee a particular number of reviews, calls, leads, appointments, rankings, hours saved, or dollars earned.

Approved refunds

When a refund is due, MissedMe will initiate it to the original payment method within 5 business days. Your bank or card issuer may take additional time to post the credit.

How to request help

Email john@missedme.ai or call (623) 462-0164. Include the business name, purchaser email, service purchased, and a short description of the request.